A limited number of users may have experienced a disruption in their backup internet service between 12:00 a.m. (MST) and 12:21 p.m. (MST) on March 30, 2025. This issue has been resolved, and service has been fully restored.
We are working diligently with T-Mobile to identify the root cause and implement a long-term solution to prevent any recurrence of this issue.
We sincerely apologize for the inconvenience and will be issuing proactive credits to customers who request compensation.
If you are still experiencing issues related to this incident, please reboot your 5G router. If problems persist, contact NETWINDY Support or open a support ticket for further assistance.
Thank you for your understanding and continued support.
Sincerely,
NETWINDY Support Team